> For the complete documentation index, see [llms.txt](https://docs.linora.finance/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.linora.finance/faq/troubleshooting.md).

# Troubleshooting

> **Troubleshooting overview** This section helps identify and resolve common issues that users may encounter while using Linora on **web and mobile platforms**.

Issues are grouped by **account access**, **balances**, **card usage**, and **mobile-specific behavior**.

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><p><mark style="color:$danger;"><strong>I can’t log in to my account</strong></mark></p><p><mark style="color:blue;"><strong>Possible reasons</strong></mark></p><ul><li><mark style="color:blue;"><strong>Incorrect password</strong></mark></li><li><mark style="color:blue;"><strong>Expired or invalid session</strong></mark></li><li><mark style="color:blue;"><strong>Temporary platform issues</strong></mark></li><li><mark style="color:blue;">Using the <strong>mobile app without an existing account</strong></mark></li></ul></td><td><a href="/files/HjC77S5u8EPYaQMrrDb4">/files/HjC77S5u8EPYaQMrrDb4</a></td></tr><tr><td><p><mark style="color:$danger;"><strong>What to do</strong></mark></p><ul><li><mark style="color:blue;">Double-check login credentials</mark></li><li><mark style="color:blue;">Log out and log in again</mark></li><li><mark style="color:blue;">Use the <strong>account recovery process</strong> if access is lost</mark></li></ul></td><td><a href="/files/myXjoP7j3TdDkUnJ1usg">/files/myXjoP7j3TdDkUnJ1usg</a></td></tr></tbody></table>

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><p><mark style="color:$danger;"><strong>My wallet balance is not updating</strong></mark></p><p><mark style="color:blue;"><strong>Possible reasons</strong></mark></p><ul><li><mark style="color:blue;">Pending deposits</mark></li><li><mark style="color:blue;">Network or processing delays</mark></li><li><mark style="color:blue;">Temporary synchronization issues between web and mobile</mark></li></ul></td><td><a href="/files/HjC77S5u8EPYaQMrrDb4">/files/HjC77S5u8EPYaQMrrDb4</a></td></tr><tr><td><p><mark style="color:$danger;"><strong>What to do</strong></mark></p><ul><li><mark style="color:blue;">Refresh the dashboard or mobile app</mark></li><li><mark style="color:blue;">Allow time for pending transactions to complete</mark></li><li><mark style="color:blue;">Check recent deposit status via the web interface</mark></li></ul></td><td><a href="/files/myXjoP7j3TdDkUnJ1usg">/files/myXjoP7j3TdDkUnJ1usg</a></td></tr></tbody></table>

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><p><mark style="color:$danger;"><strong>I can’t create a card</strong></mark></p><p><mark style="color:blue;"><strong>Possible reasons</strong></mark></p><ul><li><mark style="color:blue;">Insufficient wallet balance</mark></li><li><mark style="color:blue;">Minimum or maximum balance limits</mark></li><li><mark style="color:blue;">Temporary system restrictions</mark></li></ul></td><td><a href="/files/HjC77S5u8EPYaQMrrDb4">/files/HjC77S5u8EPYaQMrrDb4</a></td></tr><tr><td><p><mark style="color:$danger;"><strong>What to do</strong></mark></p><ul><li><mark style="color:blue;">Verify available wallet balance</mark></li><li><mark style="color:blue;">Check displayed balance requirements</mark></li><li><mark style="color:blue;">Try again later if the issue persists</mark></li></ul></td><td><a href="/files/myXjoP7j3TdDkUnJ1usg">/files/myXjoP7j3TdDkUnJ1usg</a></td></tr></tbody></table>

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><p><mark style="color:$danger;"><strong>A card transaction was declined</strong></mark></p><p><mark style="color:blue;"><strong>Possible reasons</strong></mark></p><ul><li><mark style="color:blue;">Insufficient card balance</mark></li><li><mark style="color:blue;">Merchant restrictions</mark></li><li><mark style="color:blue;">Card network limitations</mark></li></ul></td><td><a href="/files/HjC77S5u8EPYaQMrrDb4">/files/HjC77S5u8EPYaQMrrDb4</a></td></tr><tr><td><p><mark style="color:$danger;"><strong>What to do</strong></mark></p><ul><li><mark style="color:blue;">Confirm available card balance</mark></li><li><mark style="color:blue;">Retry with another merchant or service</mark></li><li><mark style="color:blue;">Create a new card if needed</mark></li></ul></td><td><a href="/files/myXjoP7j3TdDkUnJ1usg">/files/myXjoP7j3TdDkUnJ1usg</a></td></tr></tbody></table>

|                             | What this means                                                                                                                | What to expect                                                                                                   |
| --------------------------- | ------------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------- |
| OTP codes are not appearing | <p></p><ul><li>A temporary authorization hold was placed</li><li>Funds are <strong>not permanently deducted</strong></li></ul> | <p></p><ul><li>Holds are usually released automatically</li><li>Release timing depends on the merchant</li></ul> |

|                            | Common situations                                                                                                                                                                            | What to know                                                                                                                                                                                                                  |
| -------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Mobile app–specific issues | <p></p><ul><li>User attempts to <strong>register an account in the mobile app</strong></li><li>App is accessed before account creation</li><li>Delayed synchronization after login</li></ul> | <p></p><ul><li>The mobile app requires an <strong>existing Linora account</strong></li><li>Registration is performed <strong>only via the web</strong></li><li>Mobile app provides access to existing accounts only</li></ul> |

|                         | Contact support if:                                                                                                                                                                                                                             |   |
| ----------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | - |
| When to contact support | <p></p><ul><li>An issue persists after troubleshooting</li><li>Account access cannot be restored</li><li>Balances appear inconsistent for an extended period</li><li>Mobile app behavior differs significantly from the web dashboard</li></ul> |   |


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